{"id":24412,"date":"2013-06-11T12:42:39","date_gmt":"2013-06-11T09:42:39","guid":{"rendered":"http:\/\/www.criserb.com\/blog\/?p=24412"},"modified":"2013-06-11T12:57:20","modified_gmt":"2013-06-11T09:57:20","slug":"si-despre-raiffeisen-am-avut-o-parere-buna","status":"publish","type":"post","link":"https:\/\/www.criserb.com\/blog\/si-despre-raiffeisen-am-avut-o-parere-buna\/","title":{"rendered":"Si despre Raiffeisen am avut o parere buna"},"content":{"rendered":"

\"raiffeisen\"<\/a>Ma intreb daca este cazul sa scriu pe blog de fiecare data cand am o problema cu o firma\/institutie ca sa se rezolve problema. Vad ca daca scriu, problema se rezolva mult mai usor si mai repede decat in cazul in care apelez, si eu, ca un om normal la relatii cu clientii.<\/p>\n

In cazul de fata este vorba de Raiffeisen Bank, banca cu care am avut o colaborare frumoasa de vreo 10 ani. Doar ca \u00a0acum, in ultima vreme, nu mai folosesc serviciile lor si am depus o cerere de inchidere a cardurilor, a conturilor si a tot ce mai am eu pe acolo.<\/p>\n

Cand am fost la banca, am predat cardurile, am predat token-urile, si mi-au spus ca luni (era joi cand am fost la ei) ma pot duce la orice sucursala sa-mi dea o hartie prin care sa-mi spuna ca toate conturile mele sunt inchise, ca mai am de plata niste bani sau mai am de primit niste bani.<\/p>\n

Luni, acum 2 saptamani, am fost preventiv, am dat un telefon si mi-au spus ca dureaza mai mult, ca mi se emite extrasul pe data de 1 a lunii, ca 10 zile dureaza procedura de inchidere a conturilor, si ca in a 11-a zi ma pot duce la banca pentru a rezolva problema.<\/p>\n

Astazi am sunat inca o data, suntem in data de 11, si am intrebat daca ma pot duce la banca sa terminam odata povestea.<\/p>\n

M-au amanat iar, mi-au spus ca procedura dureza 30 de zile din momentul in care am depus cererea.<\/p>\n

Totusi, ma intreb, angajatii aia sunt niste idioti sau isi dau cu parerea atunci cand iti ofera o informatie.<\/p>\n

Daca sunt 30 de zile, de ce-mi spun “veniti luni”, apoi imi vorbesc de “10 zile” iar acum ma anunta ca procedura dureaza “30 de zile”.<\/p>\n

Cine greseste in situatia de mai sus, banca sau omul ala cu care am vorbit la telefon?<\/p>\n

Stiti ce zice robotul ala inainte de fiecare convorbire? “Toate convorbirile vor fi inregistrate pentru a reprezenta o dovada” eh, pai in acest caz,este cazul sa depun eu o reclamatie pe undeva, sa vedem cine este de vina ca ma pun pe mine pe drumuri?<\/p>\n

Si apropo, pe langa faptul ca ei au inregistrat convorbirile, ca m-au mintit, le-am inregistrat si eu si va pot spune exact cine m-a mintit, nume, prenume, doar asa… sa nu uit.<\/p>\n

Oare de ce atunci cand banca are nevoie de tine stie sa te caute, stie sa te serveasca prompt, iar atunci cand vrei sa inchei contractul, se trage atata de timp?<\/p>\n","protected":false},"excerpt":{"rendered":"

Ma intreb daca este cazul sa scriu pe blog de fiecare data cand am o problema cu o firma\/institutie ca sa se rezolve problema. Vad ca daca scriu, problema se rezolva mult mai usor si mai repede decat in cazul in care apelez, si eu, ca un om normal la relatii cu clientii. In cazul…<\/p>\n","protected":false},"author":3,"featured_media":24413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[4789,7090,1463],"yoast_head":"\nSi despre Raiffeisen am avut o parere buna<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.criserb.com\/blog\/si-despre-raiffeisen-am-avut-o-parere-buna\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"criserb\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" 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