{"id":27054,"date":"2014-01-15T14:47:41","date_gmt":"2014-01-15T12:47:41","guid":{"rendered":"http:\/\/www.criserb.com\/blog\/?p=27054"},"modified":"2014-01-15T15:41:06","modified_gmt":"2014-01-15T13:41:06","slug":"la-ing-suport-te-intampina-mai-nou-bunica-senila-a-lu-siri","status":"publish","type":"post","link":"https:\/\/www.criserb.com\/blog\/la-ing-suport-te-intampina-mai-nou-bunica-senila-a-lu-siri\/","title":{"rendered":"La ING suport te \u00eent\u00e2mpin\u0103, mai nou, bunica senil\u0103 a lu&#8217; Siri"},"content":{"rendered":"<p style=\"text-align: right;\"><em>Guest post by Dragos<\/em><\/p>\n<p>Ast\u0103zi am vrut s\u0103 vorbesc cu un consultat ING, am o problema cu aplica\u021bia de mobil HomeBank, am sunat \u0219i surpriz\u0103, \u00eemi r\u0103spunde doamna Maria, un robo\u021bel virtual cu vocea bunicii lu&#8217; Siri.<\/p>\n<p>Vorbesc cu Maria(a\u0219a cum \u00eei mai dau indica\u021bii pre\u021bioase \u0219i lu&#8217; Siri) \u0219i \u00eemi cere c\u00e2teva date de autentificare (email, serie ID, CNP), ar fi vrut s\u0103 m\u0103 identifice dar &#8220;mul\u021bumit\u0103&#8221; accentului meu de r\u00e2r\u00e2it, nu a recunoscut datele (aviz r\u00e2r\u0103i\u021bilor \u0219i s\u00e2s\u00e2i\u021bilor) :))<\/p>\n<p>L-am pus pe Cristi s\u0103 spun\u0103 el datele mele \u0219i \u00eentr-un final l-a autentificat dar c\u00e2nd sa ne dea informa\u021bia solicitat\u0103 ne-a \u00eentampinat cu &#8220;a aparut o eroare \u00een sistem&#8221; o s\u0103 v\u0103 transfer\u0103m la un consultant.<\/p>\n<p>Nu-s reticent la nou sau tehnologie dar am \u00eencercat de 3 ori s\u0103 m\u0103 autentific cu Maria, bunica senil\u0103 a lu&#8217; Siri \u0219i n-am reu\u0219it, am pierdut vreo 10 minute p\u00e2n\u0103 s\u0103 vorbesc cu o persoan\u0103.<\/p>\n<p>Apreciez la ING progresul (sau strategia de reducere de personal?!) dar cred c\u0103 trebuia testat sistemul ceva mai mult p\u00e2n\u0103 s\u0103-l implementeze, nu de alta dar dac\u0103 o s\u0103 stea to\u021bi clien\u021bii ca mine cu Maria pe fir, \u0219i dup\u0103 ce \u00ee\u0219i dau toate datele le zice ca a ap\u0103rut o eroare \u00een sistem, protestele de la Punge\u0219ti or s\u0103 se mute pe Bd. Iancu de Hunedoara nr. 48.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Guest post by Dragos Ast\u0103zi am vrut s\u0103 vorbesc cu un consultat ING, am o problema cu aplica\u021bia de mobil HomeBank, am sunat \u0219i surpriz\u0103, \u00eemi r\u0103spunde doamna Maria, un robo\u021bel virtual cu vocea bunicii lu&#8217; Siri. Vorbesc cu Maria(a\u0219a cum \u00eei mai dau indica\u021bii pre\u021bioase \u0219i lu&#8217; Siri) \u0219i \u00eemi cere c\u00e2teva date de&hellip;<\/p>\n","protected":false},"author":3,"featured_media":27055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[2795,7090,5528,4014,5527],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La ING suport te \u00eent\u00e2mpin\u0103, mai nou, bunica senil\u0103 a lu&#039; Siri<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.criserb.com\/blog\/la-ing-suport-te-intampina-mai-nou-bunica-senila-a-lu-siri\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"criserb\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.criserb.com\/blog\/la-ing-suport-te-intampina-mai-nou-bunica-senila-a-lu-siri\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.criserb.com\/blog\/la-ing-suport-te-intampina-mai-nou-bunica-senila-a-lu-siri\/\"},\"author\":{\"name\":\"criserb\",\"@id\":\"https:\/\/www.criserb.com\/blog\/#\/schema\/person\/8df5199bda4e628c32a10f318d8602b5\"},\"headline\":\"La ING suport te \u00eent\u00e2mpin\u0103, mai nou, bunica senil\u0103 a lu&#8217; 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